Refund & Cancellation Policy

RBM Business Solutions supplies tea, FMCG products, and business solutions for retail, wholesale, and B2B customers. This policy outlines our general approach to refunds, cancellations, and returns.

Order-Based Business

As a wholesale and B2B-oriented supplier, most of our orders are processed on a case-by-case basis through direct enquiry, distributor agreements, or wholesale contracts rather than an online checkout. Refund, cancellation, and return terms for such orders are agreed upon at the time of order confirmation.

Damaged or Incorrect Goods

If you receive products that are damaged in transit, incorrect, or do not match the agreed specification, please contact us within a reasonable time of delivery with details and photographic evidence. We will review each case individually and work towards a fair resolution, which may include replacement, credit, or refund depending on the circumstances.

Quality Concerns

We stand behind the quality of our products. If you have concerns about product quality, please reach out to us directly so we can investigate.

Formalising Our Policy

We are currently formalising a more detailed refund and returns policy to cover specific order types, and this page will be updated accordingly. In the meantime, please contact us directly for any order-related concerns.

Contact Us

For refund, cancellation, or return enquiries, please contact us at [email protected] or +91 77094 71052.